commvita gives the people who deliver care and the people who receive it their own self-service front door. The Staff Portal handles the working life — leave, job plan, CPD, declarations, signatures, speak-up. The Patient Portal goes beyond a record viewer: it is proactive (it nudges prevention), it is a safety channel (a patient or family can ask for an urgent review), and it orchestrates a journey — features a personal-health-record like PKB and the national NHS App do not carry — while surfacing through the same NHS Login the NHS App uses.
One place for a member of staff to run their own employment admin and governance — no forms to chase, and every governance obligation (declarations, mandatory training, signatures, speaking up) in reach. Reached at /staff-portal; role-aware, so a board member sees board induction and meetings, a clinician sees the job plan.
My Leave Balance (annual / TOIL / sick / study / parental), My Requests (book & track leave), and My Job Plan (PA sessions, submit for approval) — with a Team Absence Calendar and the Leave Policy to hand.
My Training & CPD shows statutory & mandatory compliance (RAG), CPD records, appraisal and a training passport — the same data commvita Learn governs. Offline learning syncs from the mobile app.
Register of Interests (declare & track conflicts), My Signatures (commvita Sign queue & history), My Board Meetings (papers, packs, actions) and Speak Up — a confidential Freedom to Speak Up route straight to the Guardian.
| Requirement | Status | Due |
|---|---|---|
| Information Governance (DSPT) | current | 10 Feb 2027 |
| Safeguarding Adults L2 | current | 04 Nov 2026 |
| Basic Life Support | due soon | 21 Jul 2026 |
| Moving & Handling | current | 30 Sep 2026 |
Request leave against a live balance, see it approve, and check the Team Absence Calendar before you book — so cover is visible, not a surprise.
Raise a conflict-of-interest declaration into the governed Register of Interests lifecycle, and clear your commvita Sign queue (board packs, policies, letters) with an audited OTP ceremony — all without leaving the portal.
A confidential Freedom to Speak Up disclosure routes to the FTSU Guardian — named, confidential or anonymous — from the same place staff manage everything else.
Reached at /portal with NHS Login (OIDC) or a one-time code, and proxy access for a carer or parent. The home screen is not a filing cabinet — it opens with what the person should do next: a preventive nudge, an abnormal result to acknowledge, a message to answer.
Appointments (book, request, reschedule), medications and repeat requests, test results with abnormal flags, secure two-way messages, and a shared care plan.
Preventive Nudges — a rule engine (QOF-register-aware) surfaces overdue/due-soon vaccines, screening, reviews and health checks with Book / Remind me / Decline (decline reason captured for governance). My Goals tracks weight/BP/exercise/smoking with progress; My Vaccinations issues a certificate.
A 24/7 request for an urgent review by the critical-care outreach team if the person or their family feel things are getting worse; a Data & Privacy hub (who accessed the record, special-category control, opt-out) and a FHIR R4 self-export (GDPR Art.20 portability).
/portal/nudges); the urgent-review request posts to /portal/rapid-review and notifies outreach.The home screen leads with a preventive nudge or an abnormal result to acknowledge, and lets the person book straight from it. The portal is a place to do, not only to read.
A clearly signposted card lets a patient, family member or carer request an urgent review from the outreach team, 24/7 — a safety escalation channel, wired to the platform's Rapid Review workflow, not a message that sits unread.
See who has accessed the record and on what basis, control special-category sharing and national opt-out, export a FHIR bundle, and manage linked (proxy) accounts — while the Concierge orchestrates transport, travel and referrals behind the scenes.
A personal-health-record like Patients Know Best (PKB) is excellent at what it does — patient-controlled aggregation and sharing of a record — and it surfaces inside the NHS App, the trusted national front door for appointments, prescriptions and the GP record. commvita is designed to sit with that model and add the layers a record viewer does not: proactivity, a safety channel, action and orchestration.
| Capability | NHS App (national baseline) | PHR model (e.g. PKB) | commvita Patient Portal |
|---|---|---|---|
| Proactive preventive nudges (QOF-aware, book-from-nudge) | Reminders/notifications only | Record sharing — not a prevention rules engine | ● Rule engine + book action |
| Patient/family urgent-review escalation (worsening-condition safety) | — | — | ● 24/7 to outreach |
| Care-journey orchestration (transport, off-island travel, referrals) | — | — | ● Concierge |
| Digital arrival / self check-in (Digital Front Door) | Partial (national services) | — | ● Check-in & wayfinding |
| Patient-set goals with progress | — | Some symptom/measure tracking | ☉ Goals + progress |
| Digital Red Book (maternity & baby) | — | — | ☉ Antenatal · scans · birth plan |
| Specialist self-care plans (physio exercises, eye prescriptions) | — | — | ☉ Plans & exercises |
| FHIR R4 self-export (GDPR Art.20 portability) | View only | Export / share (strength) | ● FHIR bundle download |
| Governed multi-channel comms incl. WhatsApp, preference-enforced | Push notifications | Secure messaging | ● Letter/email/SMS/WhatsApp/phone |
| Access transparency & special-category control | Limited | Consent-strong (strength) | ● Access log + Art.9 + opt-out |
| Medical certificate self-request (firearms / DVLA D4 / motorsport) | — | — | ● Request → sign → invoice |
| Research participation transparency | — | — | ● See & control secondary use |
The NHS App stays the national front door; commvita makes the room behind it deeper — same login, richer content, and the ability to act.
commvita authenticates with NHS Login (OIDC) — the same identity the NHS App uses — and integrates through the NHS App API (appointments, prescriptions, records, messages, notifications), so the person is not asked to learn a second account.
Where the national baseline mostly shows and notifies, commvita lets the person book from a nudge, request PIFU, submit PROMs and raise an urgent review — write-back and action, not just a view.
commvita carries a cross-setting record — GP, hospital, community, mental health, social care and pharmacy — so what the person sees is not only their GP record but their whole journey, with the source of each entry shown.
| Capability | Portal | Route | Model / API | Status |
|---|---|---|---|---|
| Leave, job plan, balance | Staff Portal | /staff-portal | API /rostering · /job-plans | ● Live |
| Training & CPD, appraisal | Staff Portal | /staff-portal | API /training · /learn | ● Live |
| Register of Interests | Staff Portal | /staff-portal | API /interests/ | ● Live |
| My Signatures (commvita Sign) | Staff Portal | /esign | SignRequest · SignSigner | ● Live |
| My Board Meetings | Staff Portal | /board-management | API /board/ | ● Live |
| Speak Up (FTSU) | Staff Portal | /staff-portal | /staff/raise → /ftsu | ● Live |
| Appointments, meds, results, messages | Patient Portal | /portal | API /portal/appointments · /medications · /test-results | ● Live |
| Preventive Nudges (QOF-aware) | Patient Portal | /portal · Home | API /portal/nudges | ● Live |
| Urgent-review escalation | Patient Portal | /portal · Rapid review | API POST /portal/rapid-review | ● Live |
| Vaccinations + certificate | Patient Portal | /portal | API /portal/vaccinations | ● Live |
| FHIR R4 self-export (Art.20) | Patient Portal | /portal · Data & Privacy | API /portal/fhir-export | ● Live |
| Access transparency & opt-out | Patient Portal | /portal · Data & Privacy | API /portal/record-access · /access-log | ● Live |
| Comms preferences (incl. WhatsApp) | Patient Portal | /portal · Communications | API /portal/comm-preferences · /crm | ● Live |
| Medical certificate self-request | Patient Portal | /portal | API POST /portal/firearms-request → /esign | ● Live |
| Research participation | Patient Portal | /portal · Data & Privacy | API /portal/research | ● Live |
| My Goals (weight/BP/exercise/smoking) | Patient Portal | /portal · My Goals | synced with the personalised care plan | ☉ Demonstrated |
| Maternity & Baby (digital Red Book) | Patient Portal | /portal · Maternity | antenatal · scans · birth plan (seeded) | ☉ Demonstrated |
| Specialist Services (physio, eye Rx) | Patient Portal | /portal · Specialist | treatment plan · prescriptions (seeded) | ☉ Demonstrated |
| Linked (proxy) accounts | Patient Portal | /portal · Linked Accounts | proxy / carer · GDPR Art.15 note (seeded) | ☉ Demonstrated |
| NHS App integration | Patient Portal | /nhs-app | NHS App API · NHS Login OIDC | ☉ Demonstrated |